We aim to ship all items the next working day, but sometimes life gets in the way. Usually orders are shipped 1-3 business days after purchase.
Please read item descriptions carefully and if buying from a listing with multiple options, please state clearly at checkout which item/variation you'd like .
UK buyers - please allow 1-3 days for delivery from the date of purchase. Items will be sent via Royal Mail (First Class) Delivery
International buyers - Items are sent via Royal Mail Airmail Delivery. Please allow 5-10 days for delivery dependent on your location.
Generally, EU customers can expect delivery in 3-5 days, US/Canada/Australia in 7-10 days and rest of the world between 10-14 days.
All items are securely wrapped and all precautions are taken to ensure the items reach you in mint condition
Please note that standard shipping for UK and International Delivery are not trackable, but shipping upgrades are available to include Next Day UK Delivery and Tracked International Delivery. Please email before ordering to be advised of the cost of shipping upgrades.
Click & Collect @ Kelechnekoff Studio: If you would prefer to pick up your order from Kelechnekoff studio in South-East London, you're more than welcome to do this.
You will be advised of the date your order will be ready for pick up, customers are then advised to inform us of the time they will be arriving.
RETURNS & EXCHANGES
If you are unhappy with your item, please email us and we can see if we can work something out. We will give refunds for items lost in the post or damaged during shipping.
If you would like an exchange, you'll need to send the original item back before a replacement is shipped out to you. You will cover the cost of the return shipping, but we will pay for the replacement to be shipped out to you